WorkMan CC Config - Help
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This is the helpfile for WorkMan CC Config.
Page: Avaya IP Office
PBX
Configure the PBX here. Only a single PBX is supported and it should have AVIOID = 1
Huntgroups
Queue is the queue number, Queuename is the name in the PBX (need to be exact to fetch correct data), Actual Queue is used if you always overflow calls to a different queue and agents never login to the defined queue. Actual Queue will then be used to trace logins. Trace logins is used to trace login/logouts on the queue to track how many agents are available on a queue. Active is set if this group should be monitored or not.
