WorkMan HVS - Presales

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About

WorkMan HVS is a fairly advanced installation since it require many parties to be included namely:

  • You (reseller)
  • Us (WorkManSoft/manufacturer of WorkMan HVS)
  • Supplier of PMS-system
  • Customer (the hotel)
  • Tech-staff from customer

Requirements

  • Open TCP and UDP ports both directions between server and PBX.
  • 2 GB memory or more is recommended.

Windows Versions

  • Windows 2012 - recommended choice of operating system
  • Windows 2008 - untested/not officially supported
  • Windows 2003 - earlier versions tested ok, will no longer be tested/not officially supported
  • Windows 10 - untested at the moment
  • Windows 8 - limited tests and not recommended
  • Windows 7 - tested ok, primary choice if you want to use a client operating system
  • Windows Vista - earlier versions tested ok, will no longer be tested
  • Windows XP - earlier versions tested ok, will no longer be tested

Licenses needed with Avaya IP Office

  • 3rd party TAPI
  • SIP-trunk licenses.

PBX

IP Office

Release Updated Status Production Voice Ver AVIO Config Ver Info
10.0.x 2016 OK Test only 2.2.1.17 Not tested Requires HVS Voice 2.2.1.17.
9.1.7 Server Edition 2016-06-10 OK Test only 2.2.1.17 Not tested Requires HVS Voice 2.2.1.17.
9.1.6 2016-06-10 OK Yes 2.2.1.17 Not tested Issues with SIP-RPORT not properly supported with earlier versions of voice. Should be solved by workaround in HVS Voice 2.2.1.17.
8.0.443001, IP 500 V2 2016-06-10 OK Yes 2.x Not tested

PMS - Property Management Systems

Supported

PMS / Hotelsystems Callcharge Duration Callcharge Price Maidstatus/ Cleaningcode Wakeup from PMS Wakeupstatus to PMS Protocol Transport URL Updated Info
AX32 (generic) ? ? ? ? ? AX32 ?
Comtrol (generic) ? ? ? ? ? Comtrol ?
DIP (generic) Yes ? Yes ? ? DIP ?
FIAS(generic) Yes Yes Yes Yes Yes FIAS ?
Cenium ? ? ? ? ? Comtrol TCP/IP
Hoist Hotsoft (older) ? ? ? ? ? DIP RS232, TCP/IP*
Hoist Hotsoft v 8 Yes Yes ? ? ? FIAS ? 2015-12-23 Supported using the FIAS-protocol
Oracle Fidelio / Opera/Suite 8 (Micros-Fidelio) Yes Yes Yes Yes Yes FIAS TCP/IP 2016-10-27 Supported using the FIAS-protocol
Protel (using FIAS) ? ? ? ? ? FIAS ? 2016-11-11 Untested but supports the FIAS-protocol
Techotel Picasso ? ? ? ? ? DIP ? NA Supported using the DORO-protocol,
Spectra Yes ? Yes - - DIP ? 2016-09-09 Currently untested but are having pending implementations with them.
  • TCP/IP* You can use a virtual TCP/IP to RS232 converter or a Moxa box to talk TCP/IP to the box which in turn translates it to RS232.
  • Callcharge Price is a feature of HVS 2017

Unsupported

These manufacturers are currently unsupported meaning that we don't have any integration up and running. They might support general protocols such as Comtrol, FIAS et.c. but we can't confirm it.

PMS URL Updated Info
Hotellinx http://www.hotellinx.com/ 2016-09-19 Requested feedback from them if we can integrate.
Protel http://www.protel.net/ 2015-12-23 Currently no information on what protocol they support. Attempting to establish contact with them.