SLA
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Features
| Feature | SUA | Brons | Silver | Guld |
|---|---|---|---|---|
| Critical issues starts within no of hours | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Yes | Yes | Yes |
| Tillgång till nya releaser/patchar Kvarta | ||||
| Kvartal Månadsvi | ||||
| l | ||||
| Ja Ja Ja Ja | ||||
| Direkt | ||||
| Tillgång till systemdokumentation för möjligheter till | ||||
| snabbare workarounds/avhjälpning av fel av first line | ||||
| Minsta avtalslängd i antal månader 12 12 6 6 | ||||
