Difference between revisions of "SLA"
From WorkManSoft Wiki
Jump to navigationJump to search (Created page with "== About == == Features == TBA") |
|||
| (3 intermediate revisions by the same user not shown) | |||
| Line 5: | Line 5: | ||
== Features == | == Features == | ||
| − | + | {| class="wikitable" | |
| + | ! Feature || SUA || Bronze || Silver || Gold | ||
| + | |- | ||
| + | | Critical issues starts within no of hours (1)|| NA || 8 || 4 || 2 | ||
| + | |- | ||
| + | | Supporthours included annually || 0 || 2 || 4 || 8 | ||
| + | |- | ||
| + | | No of system updates that are included within extra charge || 0 || 1 || 1 || 2 | ||
| + | |- | ||
| + | | Support, non holiday workdays (Sweden) || No || Yes || Yes || Yes | ||
| + | |- | ||
| + | | Guardian system service || No || Yes || Yes || Yes | ||
| + | |- | ||
| + | | Access to new releases/patches || Quarterly || Quarterly || Monthly || Instantenously | ||
| + | |||
| + | |} | ||
| + | |||
| + | # Refers to workinghours in Central European Timezone | ||
Latest revision as of 18:39, 15 August 2016
About
Features
| Feature | SUA | Bronze | Silver | Gold |
|---|---|---|---|---|
| Critical issues starts within no of hours (1) | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Quarterly | Monthly | Instantenously |
- Refers to workinghours in Central European Timezone
