Difference between revisions of "SLA"
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== Features == | == Features == | ||
| − | + | {| class="wikitable" | |
| + | ! Feature || SUA || Brons || Silver || Guld | ||
| + | |- | ||
| + | | Critical issues starts within no of hours || NA || 8 || 4 || 2 | ||
| + | |- | ||
| + | | Supporthours included annually || 0 || 2 || 4 || 8 | ||
| + | |- | ||
| + | | No of system updates that are included within extra charge || 0 || 1 || 1 || 2 | ||
| + | |- | ||
| + | | Support, non holiday workdays (Sweden) || No || Yes || Yes || Yes | ||
| + | |- | ||
| + | | Guardian system service || No || Yes || Yes || Yes | ||
| + | |- | ||
| + | | Access to new releases/patches || Quarterly || Yes || Yes || Yes | ||
| + | |||
| + | |- | ||
| + | | Tillgång till nya releaser/patchar Kvarta | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | Kvartal Månadsvi | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | l | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | Ja Ja Ja Ja | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | Direkt | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | Tillgång till systemdokumentation för möjligheter till | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | snabbare workarounds/avhjälpning av fel av first line | ||
| + | |- | ||
| + | | | ||
| + | |- | ||
| + | | Minsta avtalslängd i antal månader 12 12 6 6 | ||
| + | |- | ||
| + | | | ||
| + | |} | ||
Revision as of 06:48, 26 April 2016
About
Features
| Feature | SUA | Brons | Silver | Guld |
|---|---|---|---|---|
| Critical issues starts within no of hours | NA | 8 | 4 | 2 |
| Supporthours included annually | 0 | 2 | 4 | 8 |
| No of system updates that are included within extra charge | 0 | 1 | 1 | 2 |
| Support, non holiday workdays (Sweden) | No | Yes | Yes | Yes |
| Guardian system service | No | Yes | Yes | Yes |
| Access to new releases/patches | Quarterly | Yes | Yes | Yes |
| Tillgång till nya releaser/patchar Kvarta | ||||
| Kvartal Månadsvi | ||||
| l | ||||
| Ja Ja Ja Ja | ||||
| Direkt | ||||
| Tillgång till systemdokumentation för möjligheter till | ||||
| snabbare workarounds/avhjälpning av fel av first line | ||||
| Minsta avtalslängd i antal månader 12 12 6 6 | ||||
